Privacy Policy

At Lauren Lua, I care deeply about trust, honesty, and protecting your privacy. My business is built on empowerment, authenticity, and connection — and that extends to how I handle your personal information. This Privacy Policy explains what data I collect, how I use it, and your rights under UK and EU data protection laws.

1. Who I am

This website is operated by Lauren Lua, based in Cambridgeshire, United Kingdom.
If you have any questions about this policy or how your information is handled, please get in touch:
📧 Email: hello@laurenlua.com
📍 Address: available upon request

2. Information I collect

I may collect, store, and use the following types of personal information:

  • Contact details: name, email address, phone number (when you book, enquire, or subscribe)

  • Client details: information shared via forms, questionnaires, or consultations related to styling and coaching services

  • Payment details: processed securely via trusted third-party providers such as Stripe or Squarespace Payments

  • Website usage data: including cookies, IP address, browser type, and activity on my site through Google Analytics

  • Marketing preferences: when you sign up for newsletters or updates

3. How your information is used

I use your information to:

  • Provide and personalise my styling, coaching, and colour analysis services

  • Respond to your messages or enquiries

  • Process bookings and payments securely

  • Send email updates or newsletters (only if you’ve opted in)

  • Improve my website experience through analytics and insights

I will never sell your personal data or share it with anyone for marketing purposes without your explicit consent.

4. Sharing your information

Your data may be shared with trusted service providers who help me run my business efficiently — such as:

  • Acuity Scheduling (for booking and calendar management)

  • Stripe / Squarespace Payments (for secure transactions)

  • Squarespace and Google Analytics (for website hosting and analytics)

  • Email marketing providers (for newsletters and communications)

These companies only process your data on my behalf and under strict confidentiality agreements.

5. Cookies + analytics

My website uses cookies to ensure it functions properly and to understand how visitors use it.
You can control or delete cookies through your browser settings at any time.
Analytics data collected through Google Analytics is anonymised where possible and used purely to improve my content and user experience.

6. Data storage + protection

Your information is stored securely using Squarespace’s servers and other GDPR-compliant platforms.
I take reasonable steps to protect your personal data from loss, misuse, or unauthorised access.
Payment information is always processed through encrypted third-party systems — I never store card details directly.

7. Your rights

Under the UK GDPR, you have the right to:

  • Access the personal data I hold about you

  • Request correction or deletion of your data

  • Withdraw consent to marketing at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is being mishandled

If you wish to exercise any of these rights, please contact me at hello@laurenlua.com

8. How long I keep your data

I keep personal data only for as long as necessary — typically:

  • Client information: up to 6 years (for record-keeping + legal obligations)

  • Mailing list data: until you unsubscribe
    After this, your data is safely deleted or anonymised.

9. Updates to this policy

I may update this Privacy Policy occasionally to reflect legal or business changes.
The latest version will always be available on this website, with the updated date clearly shown.

10. Cookie policy

Like most websites, mine uses cookies to help it run smoothly and to understand how people use it. Cookies are small data files stored on your device that let my site remember your preferences, track performance, and make sure everything works properly.

Some cookies are essential for the website to function (like keeping your booking form secure). Others — like analytics cookies — help me learn what’s working so I can improve your experience.

You can manage or delete cookies at any time through your browser settings. By continuing to use this website, you’re agreeing to the use of cookies described here.

11. Contact

If you have questions about this Privacy Policy or your personal data, please contact:
📧 hello@laurenlua.com
I’ll always respond as promptly and transparently as possible.

Last updated: October 2025.